The Volunteer Passport offers a series of 4 short training modules exploring the key areas all volunteers need to successfully volunteer with clients.
The ability to communicate effectively is essential, no matter where you volunteer, it sounds like it should be instinctive but often when we say one thing it can be misinterpreted leading to misunderstandings and frustration. This module covers the following:
- Engaged listening
- Nonverbal communication
- Making every contact count
- Asserting yourself in a respectful way