Volunteer Passport: Communication Skills

Event Details

The ability to communicate effectively is essential, no matter where you volunteer, it sounds like it should be instinctive but often when we say one thing it can be misinterpreted leading to misunderstandings and frustration.

This module covers the following:

  • Engaged listening
  • Nonverbal communication
  • Making every contact count
  • Asserting yourself in a respectful way

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