Boundaries set the limits of what is and is not acceptable and helps to protect ourselves and service users by clarifying what types of behaviour and language will or will not be tolerated. It helps us to look and sound professional.
Confidentiality relates specifically to the protection of private information acquired through volunteering by staff and involves protecting and actively promoting the dignity and privacy of service users.
This module covers the following:
- What are boundaries?
- Confidentiality and Consent
- Breaching confidentiality