Trainer: Roxana Trelia From Slough CVS, Wellbeing
This training will provide you with the opportunity to gain awareness on how to deal with conflict and help you recognise early signs of conflict before things escalate to the next level. We will look at the following:
- Your experiences of trying to engage with trustees, employees and volunteers, focus in on disagreements in decisions and make decisions on developing your organisation’s activities.
- Refer to the ‘Drama Triangle’ for a better understanding of the dynamics between professional and personal relationships, how the conflict is fuelled and how it can be resolved.
- How to improve communication by using assertive techniques and how to negotiate your goal by considering others’ point of view.